COVID-19: What did we learn?
COVID was a terrible tragedy, and it’s still with us now. However, we also learned a lot about how to manage change in the middle of a crisis – what are some of the key lessons?
“In the rush to return to normal, use this time to consider which parts of normal are worth rushing back to.” (Natasha Larkin)
The pandemic had a devastating effect on people who draw on care and support, carers and social care staff, and the terrible consequences are still with us. Lots of people lost their lives, and lots more lives were blighted.
However, in the midst of such an overwhelming crisis, we found ourselves having to do things fundamentally differently, in timescales that would previously have been unimaginable – and there might be some lessons that could be helpful in future.
To make sure that we don’t forget these lessons again, IMPACT’s Assemblies and other partners felt that we should review the emerging evidence to capture some of the key learning. In their view, COVID was and remains an unprecedented tragedy – but failing to learn would make an already terrible situation even worse.
The five main themes that we found in the evidence relate to the importance of:
- Families, communities and the voluntary sector
- Making better use of technology
- Personalisation and partnerships
- Leadership and team working
- Focusing on what matters and supporting each other
With each of these themes, we know that there are also lots of complications and downsides, as well as possible lessons about how to manage future change.
The evidence suggested a number of things to consider. Click on each title to read more: