Facilitators: IMPACT Delivery Model (Video)

What are Facilitators?

Facilitators are focused on supporting bottom-up change. They work within a local organisation leading an evidence-informed change project. Through close collaboration, Facilitators review evidence, lead local change and evaluate. Findings and outcomes are shared for replication across the sector.


Recruiting more men into social care work

This project will be taking place in London.

Helping older people to plan for older age/preventative home visits

This project will be taking place in Northern Ireland.

Tackling loneliness in rural areas

This project will be taking place in Scotland.

Community-based approaches to preventing people from being admitted to mental health hospitals in a crisis

This project will be taking place in Wales.

Previous Projects

Latest Project Updates

Project Team


Facilitator Lead (job share)

My practice background is in social care culminating in many years as Chief Executive of Down’s Syndrome Scotland. I then moved into academia where my teaching, research and training have focused on learning disability, ageing and dementia with an emphasis on co-production and developing accessible information. IMPACT provides a rare and exciting opportunity to draw on different types of evidence and learn how best to put this into social care practice across the UK.

Kathryn Mackay

Facilitator Lead (job share)

I am a registered social worker who now works at the University of Stirling. My teaching, research and writing reflect my interests in mental health, ageing, adult safeguarding and supporting human rights in everyday life. I joined IMPACT to support agencies to develop services with, rather than for, people who use services and the practitioners who work with them. I believe that without true co-production few things change for the better

Nicola Watson


For over 15 years, I have worked in both local authority and third-sector adult social care organisations. My passion is for everyone in society to be valued for their unique contributions, have real relationships and fulfilled lives. I am excited to be part of IMPACT’s mission to empower people who draw on support and those who support them to make real changes in adult social care.