Improving Adult Care Together

IMPACT’s Facilitators explored personalisation through direct payments in Leicester City Council. With a focus on Black, Asian and Minority Ethnic communities, IMPACT worked to identify barriers that prevented individuals from accessing direct payments and create a strategy to overcome them.

If you’re interested in working on a Facilitator project, we have a project vacancy – to work on reducing the number of people admitted into mental health hospitals in Caerphilly.

IMPACT is the UK centre for implementing evidence in adult social care.  Working across the four nations and with co-production at its heart, we draw on insights from research, lived experience, and practice knowledge to make a difference to front-line services, and to people’s lives.

Good support isn’t just about ‘services’ – it’s about having a life.

Our Mission
IMPACT – Improving adult social care (Video)

Good support isn’t just about ‘services’ – it’s about having a life.

IMPACT Projects

We work in local sites across the UK with four different types of projects. Learn more about our delivery models.


Major strategic issues and long-term change

Explore our Demonstrators


Bringing local people together to work on practical changes

Explore our Networks


Bottom-up change projects in local services

Explore our Facilitators


Accessible guides and resources

Explore Ask IMPACT


Led by Jon Glasby at the University of Birmingham, our team comes from across the UK and every part of the social care system.


People who draw on care and support and carers working with professionals in equal partnerships towards shared goals.

Share your creativity

Share your creative submissions to add to our ongoing ‘The future of care’ exhibition.